Refund policy
Returns & Refunds
We want every ZYVORAN piece to feel right in your home. If something is not what you hoped for, you have 28 days from the day your order arrives to return it under our Change of Mind Returns policy for a full refund of the product cost.
How to Start a Return
Email us at hello@zyvoranlighting.com with your order number and the item you wish to return. We will reply with a return authorisation and detailed instructions.
Condition of Items
Items returned under our Change of Mind Returns policy must be in their original condition, complete with all packaging, fittings, hardware, instruction cards, and certification. Please note that we are unable to accept change-of-mind returns on items that have already been installed, wired in, or modified.
Return Postage and Refunds
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28-Day Change of Mind Returns: The cost of return shipping is the customer's responsibility.
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60-Day Faulty Goods Returns: We will cover the return shipping costs in full for eligible faulty or damaged items.
Once your return arrives back at our facility and has been inspected, we will refund the purchase price to your original payment method within 5–10 working days. Please note that bank processing times may vary depending on your card issuer.
60-Day Faulty Goods Returns
If your item arrives damaged or develops a fault through no action of your own within 60 days of delivery, please write to us at hello@zyvoranlighting.com with accompanying photographs as soon as possible. We will promptly arrange a replacement, repair, or refund as appropriate, in line with your statutory rights.
Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.